We did not roll out tablets across the shop floor. We started with two operators and five days. When we first introduced tablets, the idea looked straightforward. Move away from paper, capture data digitally, and bring everything into the system.…

is the space we created for people to say what they really think, without hesitation. For a long time, we spoke about feedback on the shop floor through meetings and reviews. People would listen, respond when asked, and move on.…